Breastfeeding mum meets: Complaints procedure
We at Breastfeeding Mum Meets (BMM) hope that our volunteers, trustees and those we support have a positive experience of the organisation. Feedback (positive or negative) is welcome, and we will use it to improve our services and the way we operate. All complaints will be dealt with fairly and professionally.
Complaints from volunteers
The Locality Head Host (LHH) for the relevant area is the first point of contact to raise a complaint. This will generally be via a private message to the LHH on Facebook Messenger. If discussion with the LHH does not resolve the issue, the volunteer can escalate her complaint to the Board of Trustees via email@example.com .
Complaints from members of the public
Please direct your complaint to firstname.lastname@example.org . Please be as specific as possible, and include your name and contact details. The complaint will then be reviewed by the Board of Trustees, who will aim to provide you with a written response within ten working days. Your complaint and personal information will be kept confidential, and will not be shared outside of the Board of Trustees.
This policy was adopted by the trustees of BMM on 7th July 2020 and will be reviewed regularly and updated as required.
EH, June 2020